Advantages of Diverse Healthcare Teams

by Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

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    00:05 How and why do we engage team members through a diversity lands? Why don't we talk about teams and diversity together? Well, before we start talking about any of it, we need to start with cultural intelligence mindset.

    00:18 And thinking about that there's no one norm from an organizational standpoint, or from an individual standpoint, because everybody has different cultural backgrounds and different upbringings.

    00:30 And we think about culture in terms of beliefs and attitudes and how culture is formed for individuals, as well as how do we integrate those individual cultures into the organizational goals and values, and the mission of the organization.

    00:46 So the whole key is that we don't want to impose our norms onto people.

    00:50 We want to figure out a way to embrace norms and differences among each member of the team to form a cohesive team that, again, supports the organizational goals.

    01:01 So when people can show up as their authentic self, it increases productivity.

    01:06 So that's why it's important not to try to change people too much, and adapt.

    01:11 That's the key word in all of this adaptation and being flexible.

    01:14 Teams that have a shared language are more effective and more productive.

    01:19 And we can't get to the shared language, if we don't include the cultural intelligence concept.

    01:24 Through that concept is how we build confidence to be able to work in diverse teams.

    01:29 And we have to get to know each other as a team to be able to work together effectively.

    01:33 Teams that recognize the value of different perspectives are often more successful.

    01:38 So by becoming more culturally intelligent and familiar with the principles of that concept, then we're able, number one, to see our own perspectives.

    01:47 And then able to embrace differences in perspective and see the beauty and benefit in that.

    01:52 Employees who are more satisfied with their work are often more likely to stay in the organization.

    01:58 And we're all going to be more satisfied when we're able to show up to work in our authentic skin and be our authentic selves without fear of judgment or retribution.

    02:08 So when we think about building a collaborative team, it takes ability to think with others on behalf of what matters to everybody on the team, as a team, and also on behalf of what matters to the organization.

    02:23 A collaborative teams celebrates diversity.

    02:26 And when we talk about diversity, we don't just mean extrinsic factors, we mean every part of a person and what they bring to the table.

    02:34 It promotes equity.

    02:36 And people are more intentional about inclusion on collaborative teams that focus on the intelligence piece of it, because we don't want anyone to feel left out or not valued.

    02:47 So that facilitates and creates that sense of belonging that we talked about. And just a reminder, belonging means that you feel welcome.

    02:55 Belonging is all surrounded by a feeling.

    02:58 And so again, we talked about it.

    03:00 We've mentioned a little bit about people leaving teams.

    03:03 If you don't feel welcomed in a space, people often leave.

    03:07 The values and cultural teams should always align with the organizational values and the culture of the organization.

    03:13 And then if you find yourself as a leader, seeing that sometimes those things don't align.

    03:19 And it doesn't mean that values can shift and change either.

    03:22 So we need to think about that.

    03:23 If the values don't align with collaborative and cultural intelligence, then that's an opportunity for leadership to get together and revisit the values and maybe develop new ones in a way that does celebrate diversity, equity, inclusion, and belonging.

    03:38 So, at the end of the day, when that's done, the work of the team will showcase the organizational commitment to DEIB.

    About the Lecture

    The lecture Advantages of Diverse Healthcare Teams by Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE is from the course Diverse Teams in Healthcare Organizations.

    Author of lecture Advantages of Diverse Healthcare Teams

     Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

    Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

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