Okay, let’s get into the differences
between verbal and non-verbal.
And I think again, these are
Verbal refers to you communicating talking
and non-verbal is essentially anything else.
and that include things like gestures.
So like I’m doing right now with my hands,
body language how somebody standing.
What is their stance?
how are they presenting themselves.
Are they kind of down low?
Are they feeling very very loud and proud?
And just by looking at somebody you can tell
“Wow, you look pretty tired today.”
Well, how can you tell?
“Well you’re leaning on your chair and
you’re sitting there like this” versus
When you’re standing like this, you’re like
is everything okay? You seem very alert,
very very full of energy that’s are you’re
ready to fight what’s going on?
What does this mean to you right now?
I’m ready to go? Let’s fight.
I haven’t said anything. And that’s the universal
sign for you’re looking at my girlfriend,
let’s go versus I’m really tired.
I don’t think I want to fight you today.
And there's this thing like eye contact, right?
So if I’m looking you directly in the eye,
it doesn’t necessarily mean,
I’m confronting you but that means
that I’m engaged. I’m here right now,
and I’m talking to you.
Versus nowadays a lot of times,
what do you see? you see this.
And I’ll be with you in just a second. I’m just
going to finish sending this message, right.
You a lot of times you don’t get that eye contact.
and so eye contact is very very important
because just the eyes and itself
will tell you so much information just the way
body language alone will tell you a lot,
just the way gestures will tell you a lot .
and probably as humans one of the
most important and I would say dramatic
piece of non-verbal communication is the face.
The face can tell you so much
and the facial expressions.
And I think we’ve all been in a situation where
you’re loved one is giving you the eye or the face.
and you know right away without them
saying anything exactly what they mean like
let’s go and you can see that,
like look or just across the room…
doesn’t happen so often. But your loved ones
gives the eye like I love you so much
as supposed to I want to kill you right now.
Look, just by the looks alone you get a lot.
Now, verbal communication is really unique.
and I think this one there's
less interpretation required
because it’s pretty implicit when
somebody is yelling at you.
You know that they are fairly angry
and you can get that.
And if somebody is whimpering and crying
a little bit. You know that they are upset.
So there is -- it’s fairly straightforward.
There's a lot less to interpret
but nevertheless it’s still quite important
than that very different features of sound
like pitch, volume, rate can really
influence what’s being said.
So let’s say for example, if I say “Shut up!!”
Well, what does that imply versus
“shut up!” versus “shuut uup”
Those are -- it’s the same word.
I've said it in three different ways.
Each meaning, three completely different things,
So I haven’t actually change the word
that I’m saying
but the perceived definition of each
is completely different.
Now, a new thing in the last few years has been
our google, or smartphones, or IPhones, texting
and all of a sudden now in this written communication.
And those tweets that we put out
the texts that we have going out.
The SMS’s, emails.
There's so many different things that we do via
written communication that supposed
to be imparting our emotion.
So LOL which means laugh out loud or emoticons or OMG.
All these things that are highly
annoying but are meant to impart.
“Hey, I love that joke you said
and I’m laughing out loud” or
“Oh my God, I can't believe that we’re going
to the Justin Bieber concert tonight.”
or so on and so on. So depending on what
you say in your written communication
which is how I would say the young
and growing population now
are communicating more prominently
then any of the others.
It can become very very important.
Now, we’re going to kind of end this
last little section on something which
seems maybe a little bit odd and out of place.
And that’s Animals Signals, and how they communicate.
and I think the reason that were even
approach in this topic is simply because
animals -- we tend to be very egocentric
were humans are all about us.
and this is about human communicating
why we even talk about animals.
We got to remember we belong to this larger
community of everything on this planet.
And animals are actually very very
effective in communicating.
in a lot of ways almost better than humans, right?
So it’s always kind of nice to compare
notes and say what are they doing?
And how does that actually relate in? Are we doing
things that are analogous? Or similar to that.
They use a wider way of techniques and signals
to communicate with their environment.
And the people around them.
Things like colorings. We know that
bright colors can indicate to saying a predator,
“Hey, I don’t want to eat that really bright butterfly
'cause those bright ones actually might kill me.
And I know that because it happened to
my uncle. My uncle wants to eat a butterfly.
and I’m pretending to be a tiger right now
or a kangaroo or something that eats butterflies.”
And it’s talking to his kangaroo buddies saying,
“Oh yeah, I had a grandfather
who wants to eat those orange butterflies
or yellow butterfly and died.
so stay away from those.”
Again, there is no verbal communication
there other than between the two kangaroos,
who now speak all of a sudden.
But they are noticing this color.
and they’re able to detect some
information from that.
Animals also do change their colors and coats
based on season, based on mating status.
If I’m ready to mate all of a sudden
I’m going to change my colors into a bright red.
I think we all were sometimes maybe
the opposite sex will do that for us humans.
So we don’t have to guess but again
coloring can be really really informative.
Sounds can be manipulated for various applications.
So it just scares off predators to express pain or
fear or again back to mating. So really really useful.
Chemical, now we mentioned this in
another module we talked about pheromones.
And have pheromones in humans can
indicate attraction, can indicate fear.
And so you see this in animals as well.
So originates probably from them more
so than us. Then use them more so than us.
but to indicate threat,
the presence that they are here.
They’re going to let off their scent to
communicate with others, to indicate mating.
And then there's touch and movement
which again is in non-verbal.
And here we’re talking about how certain
animals have specific patterns like
bees and butterflies will do this
different dances or moves
to indicate and to communicate with others
about what they’re trying to do or express.
So we went through a whole bunch of
different ways to express emotion.
we talk about gender, culture.
At the end of the day
it’s all about communicating
and expressing your emotion.