by Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

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    00:05 "Trust is like an eraser. It gets smaller and smaller with every mistake." And that is a brilliant quote by an anonymous author, but I want to make sure that you understand that that doesn't mean that you have to be perfect. Remember we're never going to achieve perfection in this space, but it does mean you have to be consistent because when you're not, what ends up happening is people won't trust you because you're not consistent. So just giving yourself grace and space, but also knowing that you have to continue to practice those values and virtues that help to increase trust. I've mentioned a couple of times that I love mnemonics because it helps me to remember things and it helps me to continue to practice what I preach.

    00:46 I started doing that in nursing school so I invite you to start thinking in that way too. Out of the word trust, some of the concepts that I have included in there include transparency, respect, understanding, self-reflection, and truth. When we talk about transparency, it means allowing yourself to be seen and open to vulnerability. Remember that word came up a couple of times because it's key in terms of this transforming of process. We will feel guilty. I just want to acknowledge that as a human being, I say guilt is great because it shows me that you have a conscience and if you use that guilt for good to use it on your transformational journey, then that's okay. Right? Just don't beat yourself up over it. How am I going to use whatever concepts I can to help myself to get better? And also how can I use it to teach other people? The R in trust is respect, letting other people know you see him and treating people with value and that dignity word from the humanitarian principles comes up again. That also goes along with that inclusion and belonging when you let people know that you see them and that you value them. Understanding is whether you, mutual agreement, and acceptance.

    02:04 So think about that. Mutual agreement not in terms of you changing yourself or you're expecting someone else, but you mutually agree to disagree when those times happen. You mutually agree to be flexible when you need to be flexible.

    02:20 For the S, self-reflection. The quality that allows you to deal with your biases and to determine in effective way. What does that mean? First of all, I'm going to admit it.

    02:32 So I'm going to be aware, I'm going to admit that I have them and I don't mean going around and everybody admit it to yourself. And then I'm going to come up with a plan, how am I going to manage those biases in an effective way and also in a way that I adapt different strategies that lessen how much I let those biases show up to the degree where they don't show up at all. They might still exist but I'm the only one who knows that because I'm not letting them impact how I interact with other people. And the final T is truth. You have to be honest, you have to be reliable, and you have to be dependable. And all that aligns with integrity. So when you put all those together, the word trust, and think about trust. As trust increases, fear goes away. So that means with all parties. When I know I can trust someone, I do feel psychologically safe to allow myself to be vulnerable and have conversations that are difficult and uncomfortable in ways that don't create conflict.

    About the Lecture

    The lecture Trust by Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE is from the course Cultural Intelligence.

    Author of lecture Trust

     Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

    Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE

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