"Trust is like an eraser. It gets smaller and smaller with every mistake." And that is
a brilliant quote by an anonymous author, but I want to make sure that you
understand that that doesn't mean that you have to be perfect. Remember we're
never going to achieve perfection in this space, but it does mean you have to be
consistent because when you're not, what ends up happening is people won't trust
you because you're not consistent. So just giving yourself grace and space, but also
knowing that you have to continue to practice those values and virtues that help to
increase trust. I've mentioned a couple of times that I love mnemonics because it
helps me to remember things and it helps me to continue to practice what I preach.
I started doing that in nursing school so I invite you to start thinking in that way
too. Out of the word trust, some of the concepts that I have included in there
include transparency, respect, understanding, self-reflection, and truth. When we
talk about transparency, it means allowing yourself to be seen and open to
vulnerability. Remember that word came up a couple of times because it's key in
terms of this transforming of process. We will feel guilty. I just want to
acknowledge that as a human being, I say guilt is great because it shows me that
you have a conscience and if you use that guilt for good to use it on your
transformational journey, then that's okay. Right? Just don't beat yourself up over
it. How am I going to use whatever concepts I can to help myself to get better?
And also how can I use it to teach other people? The R in trust is respect, letting
other people know you see him and treating people with value and that dignity word
from the humanitarian principles comes up again. That also goes along with that
inclusion and belonging when you let people know that you see them and that you
value them. Understanding is whether you, mutual agreement, and acceptance.
So think about that. Mutual agreement not in terms of you changing yourself or
you're expecting someone else, but you mutually agree to disagree when those
times happen. You mutually agree to be flexible when you need to be flexible.
For the S, self-reflection. The quality that allows you to deal with your biases and to
determine in effective way. What does that mean? First of all, I'm going to admit it.
So I'm going to be aware, I'm going to admit that I have them and I don't mean
going around and everybody admit it to yourself. And then I'm going to come up
with a plan, how am I going to manage those biases in an effective way and also in
a way that I adapt different strategies that lessen how much I let those biases
show up to the degree where they don't show up at all. They might still exist but
I'm the only one who knows that because I'm not letting them impact how I interact
with other people. And the final T is truth. You have to be honest, you have to be
reliable, and you have to be dependable. And all that aligns with integrity. So when
you put all those together, the word trust, and think about trust. As trust
increases, fear goes away. So that means with all parties. When I know I can trust
someone, I do feel psychologically safe to allow myself to be vulnerable and have
conversations that are difficult and uncomfortable in ways that don't create