Welcome to the very important topic,
of patient education.
Patient education is so
important in the hospital setting
or in the patient care setting.
Because this can help increase
compliance with treatments
and help those patients make
a better treatment decision,
for their own care.
So, let's talk about some of
the professional standards
for client education.
Now, these are set by joint commission
and they're also supported by your
particular state nurse practice act.
And this client education is usually fulfilled
by different members of the health care team.
Now, let's even talk about
why is even patient education
such a big deal.
Well, it's extremely important about
ensuring informed decision-making.
And what I mean by this, is if a
patient's going to have a big surgery
or an invasive procedure,
they need patient education
about the expected procedure
and the possible risks and the benefits.
It also helps to engage in their own care
and again like we've mentioned before,
it definitely helps increase treatment compliance.
Because as you can imagine if a
nurse just gave you a lot of pills
or a procedure to do,
or some sort of action and you have no idea why,
well, you may not be as compliant,
as about making sure you
stick with that treatment.
And of course, patient education plays a key role,
in reducing injury such as falls and
increases the patient satisfaction.
A lot of that has to do with patient education
and just good communication.
Now, one key thing to think about as a nurse is,
patient education, is so
very important of promoting,
excellence by supporting certain programs.
Like congestive heart failure,
stroke or sepsis for example.
Now, what i mean by this, is there's
certain what we call core measures,
to where we have to provide specific education,
about that disease process for that patient.
Here's a great example, like for stroke,
we have to make sure to educate our patient
of what the signs and symptoms are of stroke
and when to call 911 when they
discharge from the hospital.
This education, is so very important
that we educate and document,
that way if the patient goes home,
they know exactly what to do and when to call 911.
Now, let's talk about just
the pathway of education.
There's those two big pieces of a
course teaching and the learning side.
When we're talking about teaching,
this should be an interactive
process that helps promote learning
and there's a lot of interpersonal
communication, that's effective,
when we're making sure we keep
those learners needs in mind.
Now, the learning piece is of
course just that acquisition
of that great knowledge.
Now, let's talk about the role of
the nurse in regards to education.
We of course have an ethical
responsibility to teach these clients.
We've also got to make sure that
the information that we give them,
is accurate complete and relevant to them.
And we need to identify what does
the client actually need to know
and when are they actually ready to learn.
Now, when we talk about learning,
here are some factors we've got to consider,
when we're providing education.
So number one, are they even motivated to learn.
Now, this is important to assess in your patient,
because if this is not the time
and they don't seem motivated
or even willing to learn,
that could create a barrier
to providing education.
Also consider, what's their ability to learn.
Are we providing education that's
appropriate to their cognitive ability,
their developmental level or are
they even feeling well enough,
because they're so ill,
are they even able to learn at this point in time.
We of course need to assess that.
And of course think about
the learning environment,
that you're providing education in.
This allows the person to attend to instruction.
Is it at the bedside or is it maybe in a
clinic setting or an outpatient setting.
Now, when you talk about the learning environment,
we may overlook this sometimes as a nurse,
but here are some key factors to remember,
about a positive learning environment,
to facilitate education and knowledge acquisition.
Can we have a well-lit environment.
Also, is it ventilated, is
it a comfortable temperature,
do you have the appropriate resources.
This could mean online resources,
this could mean a computer
or even education handouts.
Is the learning environment quiet?
This may seem silly, i know
we're in the hospital setting,
but as much as possible, this
and privacy is important.
Because you want the full attention of the client
and again, sometimes all of
the information with education,
could be hard to hear with
a busy loud environment.
Of course, anytime that we provide education,
we must evaluate learning.
Otherwise how do we know that
that education was effective.
So, here are three great ways
in making sure that our patient
has understood our instructions
and we can evaluate learning for them.
So, this first one is what we
call, "The Teach Back" method.
This is the absolute gold standard
and one of the best ways to evaluate learning.
So, here's a great example
of the "Teach Back Method".
Maybe your patient has to go home
on a blood thinner injection,
that goes into their abdomen.
Now, as a nurse we're going
to provide diligent education
on this particular skill for the patient.
Then, we need to have that
patient teach back to us,
how they would perform that skill.
And of course, we will evaluate, to
make sure that the patient understands,
all those key pieces and evaluate this learning.
And again, this is one of the absolute best ways,
and a really common method that we use.
And of course, verbalizing
back any type of instruction
that we give them and that they understand.
And written validation, is another great way,
that, if we provide education,
that the patient can write out
exactly what they're comprehending
and the instructions that we give.
Now, let's talk about what is a
client's preference for learning.
As you can imagine we all
have different learning styles
So, it's really important, that
you consider these and assess
this before you educate with your client.
So, one of those, is consider
relevant reading materials.
Now, this can come in the form as
like a specific old diabetic diet plan
for someone who's newly diagnosed.
Medication information sheets, diagnosis
information or just education pamphlets.
Now, some patients may really
like reading materials,
because they've got something on hand
and something they can refer back to.
Also, some of your patient may be more hands-on
or a visual learner.
So, you can use particular
demonstration videos recordings
or just hands-on activities.
Now, some patients may like a
really easy avenue of stuff,
like podcasts internet
websites, that they can refer to
or online support groups,
where it's a non-biased place,
in a non-judgmental place,
where they can ask questions.
And of course, we have educators
that are specially trained
to provide thorough and accurate information.
A great example of that, is a diabetic educator.
It's a very large, complex disease
process and those diabetic educators,
can support them along the way.