How to Receive Feedback (Nursing)

by Amber Vanderburg

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    00:00 Sometimes, we can feel uncomfortable receiving feedback.

    00:05 Sometimes, we can feel embarrassed, blindsided, or even angry but it's important to be self-aware of the way you receive feedback.

    00:16 Dismissed or downgraded feedback discourages continued feedback.

    00:22 When you received feedback, thank the messenger and then act appropriately.

    00:28 First, thank the person for taking the time out of their day to give feedback.

    00:34 Say "Thank you for your feedback." You might also add "That is a tough feedback to deliver.

    00:42 Thank you for caring to help me improve. I appreciate your feedback." Giving feedback, especially when it is corrective feedback, can be challenging.

    00:54 Thank the person for giving you feedback to improve.

    00:58 Next, genuinely consider the content of the feedback.

    01:03 Don't defend or downgrade compliments and encouraging feedback.

    01:08 It will discourage continued feedback and downplay yourself all at the same time.

    01:14 When receiving positive feedback, respond with reinforcing or coaching feedback to the sender.

    01:21 To reinforce, simply say "Thank you." This lets the sender know that you appreciate the feedback.

    01:30 It was a pleasant experience that has welcomed again.

    01:33 This is not air against or ego, it is a simple thank you.

    01:38 Or if you're feeling a little Elvis, "Thank you, thank you very much." You can also turn this into a coaching experience by asking for specifics.

    01:50 I generally only do this with people that I have an existing or closer relationship.

    01:58 For example, if someone gives positive feedback on the way you handled a challenging patient, you may follow up by asking a couple of questions about what specifically they appreciated.

    02:12 This must be done with the right approach.

    02:15 I am not fishing for continued phrase and compliments, but rather I am looking to see what I should continue and what can be altered, adjusted, or omitted in the future.

    02:28 If you received corrective or concerning feedback, it is unbelievably easy to have a defensive foul.

    02:38 Rather than becoming defensive, I encourage you to turn this experience into a coaching session.

    02:45 Listen to understand what behavior should be stopped or altered.

    02:51 Thank the person for coming to you with the feedback.

    02:55 Understand that it probably is not easy for the other person to give corrective feedback.

    03:01 If you find that your emotions are building up, take a moment to take a breath and then reconvene.

    03:11 Have a conversation and do not leave the table without coming to an actionable solution.

    03:18 Walking away without a clear action can be dismissive of the feedback and can discourage continued feedback.

    03:27 It can sometimes be difficult to receive feedback. So, here's what I want you to do.

    03:33 If you receive reinforcing positive feedback, respond with an encouraging thank you.

    03:40 And then optionally, turn the moment into a brief coaching opportunity to clarify the what and the why and alternative what and why. If you receive corrective feedback, respond with a sincere "Thank you" and then turn the moment into a strategic coaching opportunity to improve.

    About the Lecture

    The lecture How to Receive Feedback (Nursing) by Amber Vanderburg is from the course Communication in Healthcare (Nursing).

    Included Quiz Questions

    1. Thank the person giving the feedback.
    2. Describe how the feedback will be implemented.
    3. Provide feedback in return.
    4. Reflect on the content of the feedback.
    1. Take a breath and then continue the conversation.
    2. Tell the manager that they would prefer to return to the discussion later.
    3. Request some time alone to process the feedback.
    4. Take the opportunity to provide feedback to the manager in return.

    Author of lecture How to Receive Feedback (Nursing)

     Amber Vanderburg

    Amber Vanderburg

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