How to Receive Feedback (Nursing)

00:00 Sometimes, we can feel uncomfortable receiving feedback.

00:05 Sometimes, we can feel embarrassed, blindsided, or even angry but it's important to be self-aware of the way you receive feedback.

00:16 Dismissed or downgraded feedback discourages continued feedback.

00:22 When you received feedback, thank the messenger and then act appropriately.

00:28 First, thank the person for taking the time out of their day to give feedback.

00:34 Say "Thank you for your feedback." You might also add "That is a tough feedback to deliver.

00:42 Thank you for caring to help me improve. I appreciate your feedback." Giving feedback, especially when it is corrective feedback, can be challenging.

00:54 Thank the person for giving you feedback to improve.

00:58 Next, genuinely consider the content of the feedback.

01:03 Don't defend or downgrade compliments and encouraging feedback.

01:08 It will discourage continued feedback and downplay yourself all at the same time.

01:14 When receiving positive feedback, respond with reinforcing or coaching feedback to the sender.

01:21 To reinforce, simply say "Thank you." This lets the sender know that you appreciate the feedback.

01:30 It was a pleasant experience that has welcomed again.

01:33 This is not air against or ego, it is a simple thank you.

01:38 Or if you're feeling a little Elvis, "Thank you, thank you very much." You can also turn this into a coaching experience by asking for specifics.

01:50 I generally only do this with people that I have an existing or closer relationship.

01:58 For example, if someone gives positive feedback on the way you handled a challenging patient, you may follow up by asking a couple of questions about what specifically they appreciated.

02:12 This must be done with the right approach.

02:15 I am not fishing for continued phrase and compliments, but rather I am looking to see what I should continue and what can be altered, adjusted, or omitted in the future.

02:28 If you received corrective or concerning feedback, it is unbelievably easy to have a defensive foul.

02:38 Rather than becoming defensive, I encourage you to turn this experience into a coaching session.

02:45 Listen to understand what behavior should be stopped or altered.

02:51 Thank the person for coming to you with the feedback.

02:55 Understand that it probably is not easy for the other person to give corrective feedback.

03:01 If you find that your emotions are building up, take a moment to take a breath and then reconvene.

03:11 Have a conversation and do not leave the table without coming to an actionable solution.

03:18 Walking away without a clear action can be dismissive of the feedback and can discourage continued feedback.

03:27 It can sometimes be difficult to receive feedback. So, here's what I want you to do.

03:33 If you receive reinforcing positive feedback, respond with an encouraging thank you.

03:40 And then optionally, turn the moment into a brief coaching opportunity to clarify the what and the why and alternative what and why. If you receive corrective feedback, respond with a sincere "Thank you" and then turn the moment into a strategic coaching opportunity to improve.