So many times we focus on giving feedback.
Let's talk about how to ask for feedback.
You get feedback from your
patient satisfaction scores.
You make a feedback in your performance review.
What about feedback within your team?
Here are a few ways that you can effectively
ask for feedback within your team.
microopportunities for feedback.
If your first time asking for feedback
is "Please give me feedback as a nurse"
then the question will likely be
too vague for specific results.
Instead, find small opportunities
to ask for feedback.
This could be after working with the patient, dealing
with a challenging situation, or practicing a new skill.
These are prime opportunities for you to request
feedback from other people in the room.
You can practice positive responses for feedback
and build trust with the feedback giver.
If a person sees that you respond in a healthy
manner to feedback in a micro situation,
they are more likely to give you effective
feedback in larger situations in the future.
When asking for feedback,
use open-ended questions.
Close questions are any questions
that have a yes or no response.
Rather than "Am I a good nurse?" which can be
too vague and lead to a yes or no response,
instead ask questions such as
"How can I be better at this?
What are some of the strengths?
What could I do better here?"
These lead to more specific and expanded answers with powerful
content for you to improve as a healthcare professional.
Use open-ended questions. Finally, ask for
both constructive and encouraging feedback.
Too often, professionals focus
only on the areas for improvement.
There is an excellent book entitled "Go Put
Your Strengths to Work by Marcus Buckingham."
That discusses the idea of stewarding your focus
and energy to manage the areas of weakness.
Then, spending the other times
building your areas of strength.
This does not mean to neglect
our areas of weakness.
It means that we should not let our
areas of weakness dominate our focus.
Concentrate on the areas in which you
thrive and manage the weaknesses.
This is what is so powerful
about having a diverse team.
There are people with different strengths and struggles and you
can work together to be a more well-rounded and strong team.
By asking for feedback, you can
clarify the areas where you add value
and the areas where you need to manage
to provide excellent patient care.
So, here's what I
want you to do.
Identify one opportunity
in your workday today
where you can ask for honest feedback with your
team to improve as a healthcare professional.