00:01
Today, we're diving deeper into the complex
intersection of how people access and
communicate health information using
technology.
00:09
Now we'll do this from the perspective of
patients.
00:11
We'll talk about definitions, interactions,
training and technology adaptations, among
others. Well, let's start with the patients.
00:20
The beating hearts of the health care world.
00:22
One of the most challenging aspects of being
in health care is trying to listen and
understand the needs of our patients.
00:29
In addition to thinking about barriers to
communication such as hearing or auditory
concerns, our patients may also experience
difficulties with reading literacy.
00:39
Not having the skill set to read the written
word is a huge barrier to communication.
00:44
Now, on top of all of those, a crucial
component of the exchange of health related
information between patients and providers
is the amount of health and information
literacy our patients have.
00:56
Health literacy.
00:57
According to the World Health Organization,
entails people's knowledge, motivation and
competencies to access, understand, appraise
and apply health information.
01:08
For instance, consider an average patient
with hypertension.
01:12
When this patient has a good health
literacy, they're better equipped to
comprehend their condition and understand
the importance of medications and lifestyle
changes, and most importantly, follow their
treatment plans effectively.
01:25
However, when health literacy is lower, the
patient may struggle to understand medical
terms. They could feel confused about
complex medical regimens and ultimately feel
unprepared to engage in the communication
about their needs.
01:40
Once you consider how impactful different
levels of health literacy can be on the
quality of communication between patients
and providers, take this insight one step
further. Even patients with good health
literacy may struggle with the more specific
form of technology literacy.
01:57
This skill relates to an individual's
ability to use, manage, and understand
information through technological means.
02:05
In a health care context.
02:07
Consider a patient with hypertension.
02:09
He may understand his disease, be interested
and motivated to follow the treatment plan,
but not have the technological skills to use
a patient portal to schedule appointments,
check lab results, or communicate with
providers.
02:23
So what can we do about these issues and
what do they have to do with care,
coordination or quality?
If we don't consider the literacy aspects of
communication of health information, care
coordination will suffer.
02:36
Assessing, diagnosing, planning,
implementing and evaluating interventions to
address the literacy concerns means that the
patient and provider can communicate with
each other more clearly.
02:48
This clarity means quality and coordination
of care is effective and efficient.
02:54
So here are just a few ideas.
02:56
First, address how accessible your health
care organizations information is.
03:00
For instance, a visually impaired patient
should be able to access medical information
through a screen reader or voice over
functions.
03:09
Second, consider whether your patients have
access to information literacy training that
will help them locate, evaluate, and use
information effectively.
03:19
Now, sometimes this can be as simple as a
large image and font on a printed handout
with steps, or as complex as a live session
for patients on how to discern
reliable health information online.
03:33
Third, maximize the informatics resources
available to ensure the system has as many
technology adaptations as it can to increase
accessibility.
03:42
For instance, larger text options can help
those with vision impairments, while audio
descriptions can assist those with hearing
impairments.
03:51
You want some ideas for working with
patients one on one that you can use right
now. Well, providers can leverage technology
to maximize health education by using visual
aids during telehealth visits, writing easy
to understand electronic communication, or
sharing patient friendly online resources.
04:09
These approaches can make health information
more digestible for patients of varying
literacy levels.
04:16
In summary, literacy, technology, and
accessibility are key in shaping
a patient's health journey.
04:23
By understanding these concepts, you as a
health care professional can better
facilitate patient engagement and health
outcomes.