We're getting closer now to talking about cultural intelligence by itself, but before
we move into that I want you to take time to realize that cultural intelligence built
upon emotional intelligence and those 2 have a symbiotic relationship. You can't
have one without the other in terms of functioning in a multicultural space. When
we talk about emotional intelligence and cultural intelligence together, it's
important to know what these terms mean. With the emotional intelligence, it
measures how aware we are, how we control and express our emotions, how we
evaluate our own personal emotions and our ability to judiciously and
empathetically handle interprofessional and interpersonal relationships. So,
basically just being aware of what you're feeling which we'll talk about when we
get to strategies for biased management and mitigating bias-influenced outcomes.
So you have to know what you're feeling and then you have to be able to control
how you express what you're feeling. With cultural intelligence, it builds on that
emotional intelligence and what it does is measure your cultural fluency and your
ability to navigate multicultural context and going back to previous talks,
remember that culture is broad. Culture doesn't just mean race, nationality,
ethnicity, and those things culture means just our ways of being. So that's the
simple way for you to remember that and things that influence our behaviors and
attitudes. Diving a little bit deeper into emotional intelligence because I want you
to know that it's important to understand what that is so that you can apply
emotional intelligence and cultural intelligence together. So, what happens is
emotional and social competencies are necessary in terms of application of
emotional intelligence. So you have to be able to interpret and explain your
emotions. I kind of just said that. And then controlling your feelings and those of
others. So when I read the controlling feelings of others first, I was like "what!"
Well, how you control others' feelings is how you react. So remember every action
has a reaction and then reactions continue to perpetuate additional reactions.
So if you stay calm in the moment, typically people get calm and sometimes calmness
just means not saying a word, just allowing people to express whatever that is and
not engaging in it, and accepting the views of others. What does that mean?
So that's one of the keys when I talk about cultural intelligence. I'm not trying to
change myself or change other people necessarily in their views, but I'm going to
accept it and think about how can I sit and have a collaborative relationship with
someone when we think about it from a professional stance. And if you want to use
that in your personal life, it also decreases some conflict because we're all
individual human beings even if we're in these relationships. If I can accept that
someone has an opposite view of mine and we agree to disagree and
collaboratively determine the best outcomes for a positive relationship, then that's
how we apply emotional intelligence and controlling your social relationships.
How do you do that? I kind of just explain that but just going back to those cultural
values preferences knowing that they may be different but someone else's
perspective is not wrong and yours is not wrong. Developing a process to
effectively use your emotional intelligence skills. So, certain things trigger you
and you know those things trigger you, then you need to think about how you're
going to handle it. And when we think about people and we think about being realistic,
there will always be people who we don't necessarily gel or align with, but we may
have to still work with them. So in that case, how am I going to control how I react
and interact with people who I know I might not have disalignment with.