00:00
Sometimes, the conflict, aggressions, or
frustration is not with other team members
but actually with your
supervisor or preceptor.
00:12
Perhaps there is a strong perceived favoritism,
a lack of direction, harsh criticism,
paid disparities, or toxic workplace
practices led by your leader.
00:26
In this delicate situation, here are a few tips to keep in mind.
First, communicate with your supervisor.
00:36
Remember, I want you to always
initially assume positive intent.
00:41
You can start the conversation
by reiterating aligned goals.
00:46
Perhaps, you might say something like "I know we have
the same goal of creating a positive work environment
to give excellent patient care especially
if there is a known disconnect."
Starting the conversation with aligned goals and purpose
is a positive mindset to begin the tough conversation.
01:10
Next, I want you to come to the supervisor
and explain your feelings and observation.
01:17
Focus on the facts and feelings using statements such as
"I have observed that x." Or "I have noticed that y."
Here, you are starting the conversation with facts
and then move in to how that is impacting you.
01:38
Why are you bringing this up? Perhaps,
it could be a simple statement such as
"We typically do a rotating weekend schedule, but I noticed
that I have been scheduled for the past 8 weekends
and Lucy, Ricky, and Ethel have not
worked any weekends in that time.
01:59
This makes me feel like there is a
lack of fairness in the scheduling."
This framework of conversation looks directly
at the facts and the feelings of the situation.
02:11
Now that you have stated your facts and feelings,
allow space for the supervisor to give a response.
02:19
Remember, we are still
assuming positive intent.
02:24
Listen to the response empathetically
and genuinely for understanding.
02:29
This can set a stage for a healthy
conversation to reach a solution.
02:35
Continue the conversation with your
supervisor after the initial confrontation
for continuous relationship
development and maintenance.
02:45
Open lines of communication are critical
in the supervisor-employee relationship.
02:53
If the supervisor or preceptor
does not take the feedback well,
begins to retaliate because of the feedback,
or challenges increase after the conversation,
I would encourage you to go directly
to HR and explain the situation.
03:11
Document when an unacceptable
behavior occurs.
03:15
This documentation does not have to be an in-depth story, but
should have enough details for HR to be prepared to help.
03:25
Document the date and short story
of the unacceptable behavior.
03:30
A few sentences will suffice. If
you have the details to include,
add the persons involved or any
witnesses and the timing and location.
03:42
Human resources may be able to support you
in mediation, conflict resolution sessions,
department assessment,
and sometimes transfers.
03:54
HR has a lot of tools in employee relations
and are there to be a resource for you.
04:02
If the supervisor conflict continues, HR is
unable or unwilling to assist in your challenge
and the continuous conversations are not showing
progress, then you have a choice to make.
04:17
You can stay at the department, accept the
challenges, and make the best of the situation
or you can begin to look for options in other
departments or healthcare systems. The choice is yours.
04:30
I would highly suggest for your own mental
health and well-being to consider the latter
if you are in a toxic workplace with a
leader at the forefront of the toxicity.