00:06
So when we think about
active allyship and actions,
they're relevant to all
human beings in all spaces.
00:14
When we think about
all human beings,
when we think about
that from the stance
of health care providers,
we want to think about
the humanitarian Ethos
that we should approach
all human beings
from a space of impartiality.
00:28
And when we think about the
humanitarian principles,
which are service, mercy,
compassion, empathy,
and most importantly,
for me, is respect
for human life and dignity.
00:41
The reason why I say that
is because when we
think about human life,
it doesn't describe
anything else.
00:47
Any demographic characteristics,
it talks about humans.
00:52
So if we can see people
and start from that space,
and how we all like to feel
and be treated as humans,
then it's much
easier to be an ally.
01:01
One of the other big things that
that I mentioned a little
bit is organizational values.
01:06
So especially in health
care organizations,
and I know in lots
of corporate spaces,
but in this context,
with healthcare organizations,
we all have these values and
missions posted everywhere.
01:19
And that kind of sets the tone
for what the culture should be.
01:22
Well, oftentimes,
there's a misalignment
between what we say is
important and the words.
01:28
And so the words don't
often translate to actions.
01:31
So we don't see that happening.
01:33
We read those words on the wall
but if we're sitting
in a room as a patient,
or if we're sitting in
a space as an employee,
and we're being treated
in a way that's opposite,
or not in alignment
with what the value say,
then we don't believe it.
01:48
So we may leave again.
01:49
So that's another way
like I said that it
kind of impacts the
whole organization,
not just one person,
but everybody.
01:57
So an example of
how we can do that,
support it, we talk about that
we promote diverse, inclusive
and supportive cultures.
02:06
We need to promote that
through our actions
and not just the words.
02:09
So if a patient
comes in and says,
they're discriminated
against for whatever reason,
oftentimes there's a process
where there's an advocate
that's assigned to do that
and they come back and they
align with or take the side
of the providers, they
don't hold the people
within the healthcare
organization accountable.
02:29
That can't happen,
because again,
those patients
experiences are real.
02:34
And it shows that the
commitment is not really true
that those words are plastic,
they are knit, they are
for decorative purposes
and not necessarily they
are because we're truly
committed to those values.
02:46
So we also are familiar with
the hierarchies that exist
in a lot of organizations.
02:52
So one of the ways
to be a great ally
is to use your position
in the hierarchy
to help to change the culture.
02:59
And again, that starts with
role modeling and consistency,
and holding people accountable.
03:05
Active allyship
definitely supports
optimal functioning
for everybody.
03:10
And in order to achieve equity,
it's important to prioritize
the needs of marginalized
group members.
03:17
And that could be true for patients,
employees, peers, or colleagues
but prioritizing the needs
of marginalized people
doesn't mean that we're forgetting
about the needs of everybody else,
it doesn't mean that
everybody is not important.
03:30
That's not true.
03:31
Inclusivity means that
everybody is important.
03:34
But sometimes people
who are marginalized
start way behind
the starting line,
and we need to bring everybody
up to an equal place.
03:42
So that's the point
of what equity is.
03:45
Ideal ally ship, for
those trades to happen,
you need to listen to learn,
we don't want to
listen to defend,
but we want to listen
to learn from the people
who have experiences there
may be different than ours.
03:58
And that requires
a self awareness,
number one, of your own biases.
04:03
And then an open mind and a
willingness to be uncomfortable.
04:06
So what do I mean by that?
Maybe you, you
didn't experience it.
04:11
So you can't really
relate to it.
04:13
But going back to the
being a humanitarian
and thinking about how
we want people to feel
like they belong
in an environment.
04:21
So that often takes
self education,
looking at historical
perspectives in general,
but then also recognizing and
valuing individual experiences
and validating those
experiences as there's,
whether you think they're
true or not, or trivial,
its the reality of the
person who's experiencing it.
04:40
And that takes a lot of effort.
04:43
And it takes a lot of practice.
04:45
And it definitely
has to be a priority
of everybody in
the organization.
04:49
And again, I'm gonna go back
to the leaders role modeling
and holding people accountable,
offering support and support
is whatever it looks like
to the person who
has experienced
whatever the situation is.
05:02
We want to promote equitable and
not just equal opportunities,
and what does that look like.
05:08
So oftentimes, equity looks like
something unfair is happening.
05:13
But that's not the case, because
people have different needs.
05:16
And that gets back to the
true definition of diversity,
there will be certain
characteristics of diversity
that individuals experience
that we don't know about.
05:26
So when I think
about disabilities,
I may not be able to see that
but the person who has
the varying abilities,
versus calling it disability
because it may not prevent
you from doing something
when you think about
dis, the word dis,
or I'm sorry, the prefix
of dis in abilities.
05:45
When we think about diverse
abilities of varying abilities,
if we don't make a
space comfortable
through that active allyship,
then someone might
not share with you
that they have
something that may be seen
by others as a disability.
06:00
So again, that's going to
further marginalize that person.
06:03
But if I know about it,
and I need to make some
special provisions,
for a specific
person who may have
was perceived as a
disability or a disadvantage,
as compared to
some other people,
then it might look like I'm
being unfair, but I'm not
because I'm giving people exactly
what that individual needs
to be successful in
that organization
or to reach optimal health,
whatever that is to the person.
06:29
Humane treatment is another
one of those principles
that we want to have
as a best practice,
we want to use our privilege,
whatever that privilege is
to raise people up.
06:39
And I just gave an example
of that when I said,
meeting people's needs, their
individual and unique needs.
06:45
We want to make sure
people feel heard
and make people feel valued.
06:49
So it goes beyond just
offering a seat at the table
or a space on a committee
or whatever it is,
it means that not only are
you a part of this committee,
but everything that you
have to offer has value
and will be considered.
07:02
And we do want to do that
equally and equitably.
07:05
And setting the tone to
promote the culture change.
07:08
We have to be bold in terms
of upholding the values
and just letting people
know that they have options.
07:15
I get asked that
question all the time.
07:17
So if this organization
has these specific values,
and we're promoting a certain
thing within the organization,
and it doesn't
align with someone's
personal values and philosophy,
then I always say, you
want to let people know,
remind them that
they have options.
07:33
And if they choose the option of
staying within the organization,
then these are the expectations
and then these are
the consequences
if we don't uphold the
values of the organization,
with the end goal of
promoting optimal health,
not only for patients,
but our employees.
07:48
And we're talking about health
beyond just physical health,
we're talking about
mental health.
07:53
And we're talking about
professional health and growth.
07:56
And being empathetic.
07:58
And we have to do
this consistently.
08:00
We might not always be
able to put ourselves
in someone else's shoes,
but we want to
make an effort too
and thinking about how
we want to be treated
and how we want to
feel in an environment.
08:11
And not just in one situation,
or for one person
and not another.
08:16
We want to make sure
we're consistent
across the board with everybody.