When we talk about emotional intelligence, there are 5 domains. And these
concepts are some you've heard me mentioned before. Self-awareness, very key.
If you're not in tune to your emotions, how can you control them. Self-management,
another one. If you don't know how to manage those emotions, then you can apply
emotional intelligence. Self-motivation, you have to have the drive to want to do
something differently, the want to control your emotions to have healthy
relationships. Empathy, you've seen that word before you've heard that word
before. It's a part of developing those humanitarian principles and operationalizing
and embodying those and then handling relationships. So we have to care about
those relationships to want to operationalize emotional intelligence. Will you mess
up? Absolutely. I'm Angela, I've been there and I've done that. But that's okay,
learn from your mistakes. Benefits of applying emotional intelligence include that
you do become more self-aware. So it improves it because you're practicing it all
the time. It improves your ability to identify potential for conflict and that's very
important for people in these leadership roles. I mentioned before some people
have a goal of becoming nurse leaders so you have to be able to identify some
potential conflict because being proactive is always better than being reactive.
And then when you're able to identify, then you're able to employ your conflict
management skills and not only as a leader but when you talk to other people and
help with conflict resolution, you're able to see the behaviors of each of the parties
and help to be more of a mediator. It improves your communication skills because
again you won't act or communicate out of anger or even out of fear or hurt.
When we talked about assertive communication, that's one of the keys in effective
communication, having some level of emotional intelligence. Again, as we move
forward and I start to talk more about cultural intelligence, if I'm not in tune to all
these things, I cannot develop any level of significant emotional intelligence.
And then when we talk about organizational outcomes and improving how we get
along on teams, so somebody might say something you don't like. You don't
necessarily have to lash out about it even if it's something that's very offensive.
When you apply your emotional intelligence, you take a moment to breathe and
become attuned to how you're feeling. You might have to walk out of the room,
but that also requires emotional intelligence but you do have to address it in a very
intelligent way and that may take in a day or so to cool off. Talking to someone
else to help you to get into the right head space to have conversations. And then
it improves your ability, as I said already, to develop and to apply cultural