Teaching Your Entire Team to Style Step

00:01 In this lecture, you'll learn how to teach your entire team to style step.

00:05 You will learn how to teach the essentials of style stepping.

00:08 You're going to learn how to manage and monitor the progress of this program.

00:12 And you will learn how to give people the right tools that they can use so that they can implement style stepping techniques, both at work and at home.

00:22 Before we begin, I know that you're going to have to get people motivated to both learn and then implement this program.

00:27 So we're going to start out talking about how you can do that.

00:31 Remember that when you're talking to managers or employees or supervisors, you want to get them excited about implementing this program.

00:38 Right. And what are they going to be thinking when you say, hey, we have a new initiative here at work.

00:44 They're going to be thinking, what's in it for me? What's in it for me? What's in it for me? Right. You may hear benefit statements called with them.

00:52 Statements with them stands for what's in it for me? W i f m so let's start out talking about how you can articulate to other people what is in it for them.

01:06 These types of benefit statements are going to encourage people to get involved in this type of training. You'll want to tell people how, for example, implementing this type of system is going to help them understand what their style is and how to react to other people and how to predict what other people's behavior will be before they engage in that behavior. It will help people select and use behaviors that will help other people feel more comfortable.

01:30 So if your employees are in a customer service position, you're going to be able to teach them how to better serve their customers.

01:37 And you're going to tell them that in this program they're going to learn how to recognize how important being versatile is when dealing with other people, like when they're dealing with other managers or subordinates or other team members.

01:49 How can they use this information to avoid the conflicts that are distracting them or aggravating them at work? And you will be able to tell them how developing this strategy for dealing with people is going to improve their relationships, not just at work, but also at home. Because this system is not just for the workplace.

02:06 Once you learn how to do this, you will do it in all areas of your life.

02:10 So you want to tell people those types of things.

02:13 You want to tell people, for example, Hey, do you want to be able to anticipate other people's behavior? Do you want to be able to know before they react to something, how they're going to react so that you can prepare it? It's as if you'll have psychic powers from now on if you really implement this program and learn it. So once you get people motivated by giving them benefit statements with them statements, then it's time to actually start the program.

02:38 Here's what you'll need if you're going to implement a workshop that teaches people about style, stepping or social styles, you're going to need simple materials that you'll find in the average workshop, such as pens, paper markers, construction, paper, name badges, things like that.

02:55 You'll find a complete list of specifically what you would need to do a style stepping or social styles workshop in your materials.

03:02 You'll also need to print out the assessments that you will find in your materials here, because those are the assessments that the students in the workshop or the class will be using to determine their social style or their learning style.

03:13 And once you have all of those materials, you know, the pens, the papers, the markers, the whiteboard, the flip chart, things like that, you're ready to get going and make sure that you have in your materials and in your room things that allow people to explore the creative process.

03:30 Because when you teach it, you might want to have people get up and write what their style is or some tips on working with them.

03:37 On a flip chart, you might want to have people get up and write things on a blackboard or a whiteboard.

03:41 Make sure that you have all of the tools that people might possibly need to use during the creative process.

03:48 And you'll want to, once you're done with the workshop, you'll want to take this page in your materials, the page that starts out with for your convenience. Remember, when communicating with me, I am a blank.

04:02 That's what people will now use.

04:05 During the workshop, you'll find out what types one another are, but then the point of the workshop is what to do next.

04:12 Right? So you'll want to take the worksheet that says for your convenience when communicating with me, I am.

04:19 And what each people will do with that worksheet now is at the very top.

04:22 They're going to write their own personality or social style.

04:27 So at the top you might write for your communication convenience.

04:30 I am an amiable type, or I am a driver type, or I am an expressive type.

04:35 Then you take that sheet and people will put it on the door of their office. They might put it on the wall in their cubicle.

04:43 They might make a miniature version of it and put it on the back of their name badge.

04:46 But this is where what you learned in the workshop comes in to play, comes into practice.

04:53 You're going to take the letter, the number, the style that you are.

04:57 You're going to display it to the world and help people communicate more effectively with you.

05:03 And what you will notice is that now when your employees are talking with one another, they're going to be able to style step more easily because at the beginning of the conversations, someone will say, Hey, wait a minute, just so you know, this is my style.

05:16 And we can then adjust our communication style based on the other person's style because we know what it is.

05:22 We're not just guessing and we're not leaving style stepping out of the equation.

05:26 And then what you want to do is at the beginning, once you've implemented this program. Maybe once a week, take a five minute break and ask your employees, how are things going? What are things that you've been specifically doing in terms of implementing the Style Stepping program and based on what people say they have done and what's worked for them or what's not worked for them, and encourage people to talk about what doesn't work for them. You want to have people keep a start, stop and continue list. You might keep just one of them, maybe up on the wall, in the meeting room or in an office where you talk about based on what you've now learned.

06:02 What are you going to start doing? What are you going to stop doing? And what has been working that you're going to continue doing? All based on the new style stepping and type talk initiative at work.

06:14 You also want to keep a danger phrase and a power phrase list.

06:18 Those are going to be phrases that, based on the information you have now learned, you're going to purge or add to the common verbal repertoire at work.

06:26 For example, if you have learned, boy, don't ask a driver type, how is your weekend? Because they don't like wasting time like that at work.

06:35 Put that on your danger phrase list for drivers and maybe a power phrase for drivers you might want to say is, I just need a moment of your time.

06:43 Do you have it? And you want to keep a danger and power phrase list for each type one, specifically for the driver, one specifically for the amiables one, specifically for the expressives and one for the analyticals.

06:57 Those lists help you immediately change your verbal patterns and get immediate results.

07:02 So once you have done the workshop and have the tools, you will notice using simple tools like the sheet that displays your type and says, Treat me like this, like the start, stop and continue list.

07:16 Like the danger phrase and power phrase lists for the different types.

07:20 Using tools like that are going to help you monitor the progress of this program. It will help you on a weekly basis, say, this has been working for us. This hasn't been working for us.

07:32 Let's stop doing this.

07:33 Let's start doing this.

07:34 And you will see the results because you'll be able to monitor the progress of this program. Remember, you can't manage what you can't monitor, but if you have the workshop, give people the tools and monitor the progress, then you will see measurable results from implementing this program and it's going to be easy. So now you can see how simple it is to implement a style stepping initiative at work, hold the workshop, give people the tools and monitor its progress. And once you do, you will see immediate results.