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Staying Focused in Challenging Communication Situations

by Dan O'Connor

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      Slides 02 ChallengingCommunicationSituations EffectiveCommunication.pdf
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    About the Lecture

    The lecture Staying Focused in Challenging Communication Situations by Dan O'Connor is from the course Effective Communication in the Workplace. It contains the following chapters:

    • Staying Focused in Challenging Comm. Situations
    • Your Personal Compass - Decide Who You Are!
    • Your Personal Compass - Decide Why You're Here!
    • Your Personal Compass - Decide What You Want!
    • Putting It All Together
    • Place Your Personal Compass

    Included Quiz Questions

    1. It decreases.
    2. In increases.
    3. Nothing.
    1. During an emotionally-charged or "high-risk" communication situation.
    2. After an emotionally-charged or "high-risk" communication situation.
    3. Before an emotionally-charged or "high-risk" communication situation.
    1. I am patient.
    2. This too shall pass.
    3. I am in charge of this relationship.
    4. I'm here to learn.
    1. I'm here to enjoy myself.
    2. I can choose to be right or I can choose to be kind.
    3. I am patient.
    4. I want financial independence.
    1. Visual
    2. Auditory
    3. Written

    Author of lecture Staying Focused in Challenging Communication Situations

     Dan O'Connor

    Dan O'Connor


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