Improving Communication in Conflict

by Dr. Juan Diaz-Prinz

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    About the Lecture

    The lecture Improving Communication in Conflict by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:

    • Communication Skills
    • The Four Sides of a Message
    • Looping
    • Reframing
    • Listening Dos and Don'ts

    Included Quiz Questions

    1. Information is left out.
    2. Information is changed.
    3. Information is forgotten.
    4. Information is stored.
    5. Information is dissected.
    1. Gives new information
    2. Improves understanding
    3. Identifies a changing situation
    4. It build bridges
    5. It makes you feel good.
    1. Listening for total meaning
    2. Showing the other person you have understood his/her point.
    3. Recognizing the verbal meaning and the emotions expressed
    4. To use activities to engage the other side
    5. To make good arguments
    1. Ask if you have understood correctly.
    2. Resist interrupting.
    3. Show acknowledgement
    4. Prepare your arguments
    5. If needed argue your point
    1. Four sides of a message
    2. Looping
    3. Reframing
    4. Go for a walk in the park
    5. Write down your arguments
    1. Share your ideas with the other side
    2. Stay focused
    3. Take your time
    4. Do not allow anger to dominate your response
    5. Teach the other side the truth

    Author of lecture Improving Communication in Conflict

    Dr. Juan Diaz-Prinz

    Dr. Juan Diaz-Prinz

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