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Conflict Resolution

by Dr. Juan Diaz-Prinz

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      Slides 03 Conflict Resolution ConflictManagement.pdf
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    About the Lecture

    The lecture Conflict Resolution by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:

    • Introduction into third party formats
    • Conflict Management Spectrum
    • Third Party Intervention

    Included Quiz Questions

    1. Improving relationships by moving from destructive to constructive dialogue.
    2. Finding out who is right and wrong.
    3. Being morally right.
    4. Balancing rights with ethics.
    1. Trust-building
    2. Communication
    3. Relationship
    4. Interests
    5. Rights
    1. Improve relationships and understanding
    2. To find out who is right
    3. To make concessions
    4. To tell the other side why they are wrong
    1. Facilitators help parties decide which solution is the best.
    2. Facilitators ensure fair procedures are followed.
    3. Facilitators support the flow of information.
    4. Facilitators help to clarify misunderstandings.
    1. Friends and family members make the best mediators.
    2. Mediator assist in the search for solutions.
    3. Mediation agreements are mutually accepted.
    4. Mediator strive to be impartial.
    5. Mediation can be both high structured and information.
    1. The arbitrator renders a binding decision.
    2. The arbitrator may make a decision that is for the good of the whole at the expense of the individual.
    3. The court appoints the arbitrator.
    4. The arbitrator focuses on improving dialogue.

    Author of lecture Conflict Resolution

    Dr. Juan Diaz-Prinz

    Dr. Juan Diaz-Prinz


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