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Building Trust among Parties

by Dr. Juan Diaz-Prinz

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      Slides 07 Trust Building ConflictManagement.pdf
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    About the Lecture

    The lecture Building Trust among Parties by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:

    • What's Trust and Persuasion
    • Levels of Trust
    • Areas of Trust

    Included Quiz Questions

    1. Relational trust
    2. Institutional trust
    3. Transactional trust
    4. Bilateral trust
    5. Group trust
    1. ...Disposition to trust someone
    2. ...Reputation of the person
    3. ...Personal stereotypes
    4. ...Past experiences
    5. ...Theories of trust
    1. Creating common values
    2. Common goals
    3. Defining expectations
    4. Seeking clarification when trust was violated
    5. Having a coffee together
    1. Competence
    2. Integrity
    3. Inclusion
    4. Transparency
    5. Humour
    1. Involve a trusted third party.
    2. Develop transparent procedures.
    3. Establish clear deadlines and guidelines.
    4. Manage your information.
    5. Do not let them see your weakness.
    1. Thy lead to changes in perception.
    2. They reduce misunderstandings.
    3. They reduce the need for confrontations.
    4. They allow for new working arrangements.
    5. They are fun.

    Author of lecture Building Trust among Parties

    Dr. Juan Diaz-Prinz

    Dr. Juan Diaz-Prinz


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