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Art of Listening

by Dr. Juan Diaz-Prinz

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      Slides 02 Art Of Listening NegotiationSkillsStrategies.pdf
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    About the Lecture

    The lecture Art of Listening by Dr. Juan Diaz-Prinz is from the course Negotiation Skills & Strategies (EN). It contains the following chapters:

    • Art of Listening
    • 4 Sides of a Message
    • Improving Listening Skills
    • Emotions and Negotiations

    Included Quiz Questions

    1. Self-reflection
    2. Factual Information
    3. Relationship
    4. Appeal
    5. Telling
    1. It improves understanding.
    2. One can identify possible areas of cooperation.
    3. It can highlight dangers that can develop.
    4. New information can arise.
    5. It lets you tell your story.
    1. To understand the hidden meaning of things people cannot verbalise.
    2. To give people the feeling that they made their point.
    3. To feel sorry for the other side.
    4. To make the other side feel better.
    5. To show visibly you understand.
    1. Looping
    2. Empathy
    3. Active Listening
    4. Appreciative inquiry
    1. Stay focus on your comments.
    2. Structure your response.
    3. Complete your thoughts.
    4. Resist being repetitive.
    5. Confront the other side directly.
    1. Develop agreed guidelines for dialogue.
    2. Allow for cooling off periods.
    3. Create safe spaces.
    4. Generate trust-building measures.
    5. Confront anger and demand de-escalation.

    Author of lecture Art of Listening

    Dr. Juan Diaz-Prinz

    Dr. Juan Diaz-Prinz


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