The lecture Definition of Key Terms by IT Training Zone is from the course ITIL® Service Management according to ISO/IEC 20000. It contains the following chapters:
What is being described here?“Normally intangible, can also be delivered to the service provider by a supplier or an internal group”
What is being described here?“An organization or part of an organization that manages and delivers a service or services to the customer”
What is the difference between documents and records?
Which of the following is a CORRECT statement about a Service Level Agreements?
Which of the following statements about service requirements are correct?
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