Lecturio is a leading international medical e-learning platform, serving students as well as medical schools and institutions. Lecturio’s mission is to address the severe shortage of healthcare providers around the world through increasing access to quality medical education. Using state-of-the-art technology and learning science, Lecturio has grown from its headquarters in Leipzig, Germany, where it was founded in 2008, to become the globally leading digital teaching engine for medical education.

In order to offer a superior learning experience, we are looking for you, as a…

Customer Happiness Manager (m,f,d)

Your tasks

  • You are in direct contact with our customers via email, telephone, and social media channels and thus actively contribute to our customer retention and expansion
  • You identify problems and working with other departments to find customer-focused and forward-thinking solutions
  • You learn how to use the latest customer service technologies (including Zendesk)
  • You analyze simple and elegant measures that make existing processes more efficient

Your profile

  • You have finished high school (a university degree would be a plus)
  • You have some experience in the area of customer support or CRM 
  • You have a friendly, customer- and solution-oriented way of working
  • Your written and spoken English is excellent (German is a plus)
  • You are open-minded and have a high level of solution creativity
  • You can identify with our Lecturio values 
  • You have a structured and efficient work ethic

What you can expect

  • A creative working atmosphere with plenty of room for your own ideas
  • Being part of a highly engaged, motivated, and professional team with flat hierarchies
  • Independent organization of your work tasks
  • Enormous development opportunities in a rapidly growing company
  • A super atmosphere in the company and fun at work
  • Professional training and personal development opportunities
  • Long-term career prospects
  • Regular team and company events

Company facts

  • Founded: July 2008
  • Headquarters: Leipzig, Germany
  • International locations: USA, Bulgaria
  • 100+ employees worldwide
  • Advanced all-in-one study platform for medical students

Please submit your application to the HR department per e-mail: jobs(at)lecturio.com

Application process

  • Acknowledgment of receipt
  • Telephone interview if applicable
  • Zoom interview
  • Prompt feedback

Application documents

  • Compelling cover letter
  • References
  • Certificates/credentials
  • CV
  • Please send all documents in one PDF file.

Contact us!

Chris Hentschel
Human Resources

Telephone
+49 341 355699-70

E-mail
jobs(at)lecturio.com

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